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Booking & Cancellation Policy

Everything you need to know before and after you book with us

Jump to: Reservation Confirmation Payment Cancellation & Amendment Refunds No-Show Policy Travel Insurance Room Description & Maximum Occupancy Policy Force Majeure Additional Terms Privacy Policy Collection & Use of Personal Data Protection & Security Sharing of Personal Data Retention & Storage Children Access to Personal Data Policy Updates Contact Us

Reservation Confirmation

  • All bookings are subject to availability and confirmation by our reservation team.
  • Confirmation of your reservation will be sent via email upon receipt of the required payment or deposit.

Payment

  • Full payment or a deposit, as specified in the booking details, is required to secure your reservation.
  • Accepted forms of payment include credit/debit cards, bank transfers, or other methods specified during the booking process.
  • Failure to complete payment within the specified timeframe may result in cancellation of the reservation.

Cancellation & Amendment

  • Cancellation and amendment policies vary depending on the specific package, accommodation, or service booked.
  • Please refer to the cancellation and amendment terms stated in your booking confirmation for details.
  • Requests for cancellations or amendments must be submitted to our reservation team in writing via email or through our designated communication channels.
  • Cancellation or amendment requests are subject to availability and may incur additional charges or penalties.

Refunds

  • Refund eligibility is determined based on the cancellation policy associated with your booking.
  • Refunds, if applicable, will be processed using the same method of payment used for the original transaction.
  • Processing times for refunds may vary depending on the payment provider and banking institutions involved. It may take up to 4–12 weeks to process the refund depending on the circumstance.

No-Show Policy

  • In the event of a no-show (failure to arrive without prior notification), the full booking amount will be charged and no refunds will be issued.

Travel Insurance

  • We strongly recommend that all travelers obtain comprehensive travel insurance to protect against unforeseen circumstances, including trip cancellations, medical emergencies, and other travel-related risks.

Room Description & Maximum Occupancy Policy

  • Room descriptions, room sizes, and maximum occupancy displayed on this website are based on information provided by the respective resort or service provider.
  • All such information is subject to change based on updates to the resort or service provider policies or physical room layout changes and may therefore not always be 100% accurate.

Force Majeure

  • We shall not be liable for any failure or delay in performing our obligations under these terms and conditions if such failure or delay is caused by circumstances beyond our reasonable control.
  • This includes but is not limited to natural disasters, acts of terrorism, political unrest, or government-imposed restrictions.

Additional Terms

  • Additional terms and conditions may apply to specific bookings, services, or promotions.
  • These terms will be communicated to you at the time of booking and will form part of your reservation agreement.

Privacy Policy

  • At Skyrise Travels we are deeply committed to safeguarding your personal data.
  • This Privacy Policy explains how we collect, process, store, and utilize your personal information in accordance with applicable data protection laws.
  • By engaging with our services, you acknowledge and consent to the terms outlined in this policy.

Collection & Use of Personal Data

  • We collect personal information through bookings, newsletters, forms, surveys, and website interactions.
  • Personal data may include contact details, booking information, preferences, loyalty memberships, feedback, and travel-related information.
  • Personal data is used to manage reservations, improve our services, personalize experiences, and fulfill legal obligations.

Protection & Security

  • We employ technical, administrative, and physical safeguards to protect your personal data against unauthorized access, disclosure, loss, or alteration.
  • Necessary organizational and security measures are implemented to maintain confidentiality and data integrity.

Sharing of Personal Data

  • Personal data may be shared with hotels, resorts, service providers, vendors, payment providers, and relevant third parties as necessary to deliver our services.
  • Information may also be disclosed to local authorities where required by law or regulation.

Retention & Storage

  • Personal data is retained only for as long as necessary for the purposes outlined in this policy and in accordance with applicable laws.
  • When data is no longer required, it is securely deleted or anonymized.

Children

  • We collect limited information relating to children under 18 years of age only with parental or guardian consent and in accordance with strict privacy protocols.

Access to Personal Data

  • You may request access to, modification of, or deletion of your personal data by contacting our team.
  • For personal data requests, please contact [email protected].

Policy Updates

  • This Privacy Policy and Booking Policy may be updated periodically.
  • We recommend reviewing this page regularly to remain informed of any changes.

Contact Information

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Acceptance of Terms

By making a reservation with Skyrise Travels, you confirm that you have read, understood, and agree to abide by the policies outlined on this page.

Last updated: May 2026  ·  Browse Tours