Booking & Cancellation Policy

• All bookings are subject to availability and confirmation by our reservation team.
• Confirmation of your reservation will be sent via email upon receipt of the required payment or deposit.

• Full payment or a deposit, as specified in the booking details, is required to secure your reservation.
• Accepted forms of payment include credit/debit cards, bank transfers, or other methods specified during the booking process.
• Failure to complete payment within the specified timeframe may result in cancellation of the reservation.

• All prices on this website are quoted in US Dollars (USD).
• All card charges are processed in US Dollars (USD).
• Skyrise Travels is a merchant located in the Maldives.
• You are charged directly in US Dollars (USD) — no Maldivian Rufiyaa (MVR) conversion is applied.
• If your card is denominated in another currency, Bank of Maldives (BML) converts the charge to US Dollars (USD) at its exchange rate, so the amount on your card statement may differ.

• Souvenir and other shop orders are delivered free of charge to hotels in Malé and Hulhumalé, to ferry boats, or to Velana International Airport for pickup upon your departure.
• Orders delivered to Malé and Hulhumalé hotels and to ferry boats arrive within 24 hours of order confirmation.
• For airport pickup, your order will be ready within 2 hours of your reaching Velana International Airport. Please allow enough time before your departure flight.
• Tour, stay, and other travel bookings are confirmed digitally — your confirmation and itinerary are delivered by email.

• The travel services booked through this website involve no import or export of goods and are not subject to import or export restrictions.
• For physical goods purchased from our shop, any import duties, taxes, or customs charges imposed under Maldivian customs regulations are the responsibility of the recipient.

• Skyrise Travels arranges travel services for you. Some are operated by our own team, and many are provided by partner resorts, vessel operators, excursion operators and suppliers.
• Each supplier sets its own cancellation and amendment terms, and those terms decide what can be cancelled, by when, and on what conditions.
• We are not the operator of partner services, and we cannot change, waive or negotiate away a supplier's cancellation or refund terms.
• The terms that apply to your booking are shown in your quote before you pay, and restated in your booking confirmation. Where this page and your booking confirmation differ, your booking confirmation prevails.

Tours & experiences operated by Skyrise Travels

Our own terms — free cancellation up to 48 hours before departure for a full refund.

Resorts, hotels & guesthouses (stays)

The property's own cancellation and refund policy, as quoted for your dates.

Liveaboards & safari vessels

The vessel operator's own cancellation and refund policy, as quoted for your voyage.

Excursions & activities run by partner operators

The operator's own cancellation and refund policy, shown to you before you pay.

Souvenirs & shop items

The supplier's own return, cancellation and refund terms for that item.

• We do not set the cancellation, amendment or refund terms of the partner services and products we sell, and we cannot override them.
• We do disclose the terms that apply to your booking in writing before you pay.
• When you ask us to cancel, we submit the request to the partner or supplier and follow up on your behalf. What they approve or charge is what we are able to pass on to you.
• We do not keep any part of a supplier's cancellation fee: any amount the supplier withholds is withheld under their policy, not ours.

• Refund eligibility is determined based on the cancellation policy associated with your booking.
• The cancellation terms that apply are the ones shown in your quote and booking confirmation.
• Where a supplier's policy is more restrictive than this page, the supplier's policy applies.
• Amounts withheld under a supplier's policy — cancellation fees, non-refundable deposits and fares, imposed taxes, and transfer or administrative charges — are not refundable by us.
• Where a supplier's policy issues a credit or voucher instead of a cash refund, we can only pass on the form of refund the supplier issues.
• Refunds, if applicable, will be processed using the same method of payment used for the original transaction.
• Refunds are issued in US Dollars (USD). We are not responsible for differences caused by currency conversion or by charges applied by your bank or card issuer.
• Processing times for refunds may vary depending on the payment provider and banking institutions involved. It may take up to 4–12 weeks to process the refund depending on the circumstance.

• If we or a supplier cancel, or cannot deliver a confirmed service — for example overbooking, minimum numbers not met, unsafe weather or sea conditions, a mechanical or technical fault, or a government restriction — we will tell you as soon as we are informed.
• You will be offered an alternative date, an equivalent service, or a refund of the amount paid for the affected service.
• Our liability in these circumstances is limited to the amount you paid for the affected service, and does not extend to flights, visas, insurance or other arrangements you made independently.

• In the event of a no-show (failure to arrive without prior notification), the full booking amount will be charged and no refunds will be issued.
• A no-show charge is applied under the policy of the partner or supplier providing the service, and is passed on to you — we do not keep any part of it.
• If you know you cannot make it, tell us before your service begins: some suppliers allow an amendment instead of a no-show charge.

• We strongly recommend that all travelers obtain comprehensive travel insurance to protect against unforeseen circumstances, including trip cancellations, medical emergencies, and other travel-related risks.

• Room descriptions, room sizes, and maximum occupancy displayed on this website are based on information provided by the respective resort or service provider.
• All such information is subject to change based on updates to the resort or service provider policies or physical room layout changes and may therefore not always be 100% accurate.

• We shall not be liable for any failure or delay in performing our obligations under these terms and conditions if such failure or delay is caused by circumstances beyond our reasonable control.
• This includes but is not limited to natural disasters, acts of terrorism, political unrest, or government-imposed restrictions.

• Additional terms and conditions may apply to specific bookings, services, or promotions.
• These terms will be communicated to you at the time of booking and will form part of your reservation agreement.

• At Skyrise Travels we are deeply committed to safeguarding your personal data.
• This Privacy Policy explains how we collect, process, store, and utilize your personal information in accordance with applicable data protection laws.
• By engaging with our services, you acknowledge and consent to the terms outlined in this policy.

• We collect personal information through bookings, newsletters, forms, surveys, and website interactions.
• Personal data may include contact details, booking information, preferences, loyalty memberships, feedback, and travel-related information.
• Personal data is used to manage reservations, improve our services, personalize experiences, and fulfill legal obligations.
• We also collect anonymized analytics data — pages visited, approximate location, and device type — to understand how the website is used. Analytics measurement is active only when you allow analytics cookies, and you can withdraw that choice at any time from the Cookie settings link in the footer.

• We employ technical, administrative, and physical safeguards to protect your personal data against unauthorized access, disclosure, loss, or alteration.
• Necessary organizational and security measures are implemented to maintain confidentiality and data integrity.

• Personal data may be shared with hotels, resorts, service providers, vendors, payment providers, and relevant third parties as necessary to deliver our services.
• Information submitted through our website forms is never sold or shared with unrelated third parties.
• It is shared only with trusted partners — such as hotels, resorts, and transfer providers — when this is needed to process your booking or enquiry.
• Information may also be disclosed to local authorities where required by law or regulation.

• Personal data is retained only for as long as necessary for the purposes outlined in this policy and in accordance with applicable laws.
• When data is no longer required, it is securely deleted or anonymized.

• We collect limited information relating to children under 18 years of age only with parental or guardian consent and in accordance with strict privacy protocols.

• You may request access to, modification of, or deletion of your personal data by contacting our team.
• For personal data requests, please contact [email protected].

• This Cookie Policy explains how Skyrise Travels uses cookies and similar technologies (local storage, pixels) on this website.
• A cookie is a small text file placed on your device that allows the site to remember your actions and preferences between visits.
• Strictly necessary cookies keep the website working and are always active. They include your session cookie (which keeps you signed in), your security (CSRF) token, your cart contents, your language choice, and your cookie preference itself.
• Analytics cookies help us understand how visitors use the site — which pages are viewed and how visitors move between them — so we can improve it. We use aggregate, non-advertising measurement.
• When you first visit the site we ask you to Accept all cookies or allow Essential only. You can change that choice at any time using the Cookie settings link in the footer of every page.
• If you choose Essential only, analytics measurement on this website stops. Cookies from any embedded third-party content (for example a payment provider’s hosted page or a video embed) may still be set by those providers to operate the service you requested.
• You can also delete or block cookies through your browser settings. Please note that blocking strictly necessary cookies may stop parts of the site — such as signing in, the cart and checkout — from working.
• Cookies we set remain on your device for a limited period: session cookies are removed when you close your browser, while your cookie preference is remembered for up to 12 months.
• Questions about cookies or your personal data? Write to [email protected] and our team will help.

• Card details are entered only on the secure hosted payment page of Bank of Maldives (BML).
• This website never sees, stores, or transmits your card number.
• All payment information is transmitted over SSL/TLS-encrypted connections.
• Payments are processed by Bank of Maldives in accordance with the Payment Card Industry Data Security Standard (PCI DSS).

• We recommend that the cardholder retain a copy of the transaction record, the booking or order confirmation, and these policies.
• A confirmation is emailed to you after every purchase.

• This Privacy Policy and Booking Policy may be updated periodically.
• We recommend reviewing this page regularly to remain informed of any changes.

Registered address: H.Twilight Reverie, Sandhubarakaa Goalhi, Male', Maldives